PROTEKT WORLDWIDE, LLC PRIVACY POLICY

Who we are

Protekt Worldwide, LLC

Our website address is: http://www.new.protektonline.com

This privacy policy discloses the privacy practices for ProtektOnline.com and applies solely to this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Personal data we collect and why we collect it

Information Collection, Use, and Sharing

For the purposes of providing our services to users including processing orders and payments, and improving user experience; we must collect information from users, customers and site visitors. We collect this information through sources such as contact forms, comments, emails, orders, inquiries, cookies, analytics, and third party embeds.

The data collected may include personal data such as

  • Name
  • Mailing address
  • Billing address
  • Phone number
  • Email address
  • IP address
  • Personal account preferences
  • Date and time our website was accessed
  • Type of browser and operating system used
  • Pages visited
  • Referral links
  • Unique payment identifiers
  • Payment provider identifiers
  • Other transactional or technical data necessary to provide service to the user

By using our site and entering your information you consent to our policy for collection and use of your personal information.  Unless you specifically request otherwise, we may contact you via email in the future to tell you about discounts, promotions, new blogs, special announcements, products or services, or changes to this privacy policy or other company policies.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We keep contact form submissions for up to five years for customer service purposes, but we do not use the information submitted through them for marketing purposes without prior written consent from the user.

Registration/Subscribe/Contact Form

If you choose to subscribe to our mailing list, users must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest, provide special discounts and promotions and other marketing purposes.

Cookies

We use “cookies” on this site. Cookies may be stored directly by a website that you visit (“first-party cookies”) or by third-party affiliates or third-party services that the website your visit depends upon (“third-party cookies”).

What is a cookie?

A “cookie” is a piece of data stored on a site visitor’s hard drive to help improve your access and identify repeat visitors. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

  • Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website or other websites.
  • Google’s use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.
  • Users may opt out of personalized advertising by visiting Ads Settings. Alternatively, you can opt out of a third-party vendor’s use of cookies for personalized advertising by visiting www.aboutads.info.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

The cookies we use

When you visit our website, the following first-party and third-party cookies may be stored in your browser.

  • Website cookies
    These are first-party cookies that are required for the correct operation of our website. They include, for example, a cookie that enables our website to see you as a single visitor as you move from one page to another and to log securely into the website (the “sessionid” cookie). Additionally, the “csrftoken” cookie protects against hackers submitting unauthorized data to our server using your account using Cross Site Request Forgery techniques.
  • Analytics cookies
    We use Google Analytics to allow us to count visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Google Analytics places various cookies in your browser to enable this functionality. These cookies are usually named “__utmX” or “__ga”. To learn more about Google Analytic’s privacy policy and options, please click this link.
  • Optimization cookies
    We may use a third-party services to experiment with and optimize our website layout and/or content. Third-party cookies are used to remember which version you have been selected to receive and to track your response.
  • Re-targeting cookies
    From time to time, we may use Google AdSense to provide interest-based advertisements and to show our ads on other websites. The technology to do this is made possible by cookies and as such we may place a so called “remarketing cookie” during your visit. The whole process is entirely anonymous. Google uses cookies to help serve the ads it displays on the websites of its partners, such as websites displaying AdSense ads or participating in Google certified ad networks. When users visit a partner’s website, a cookie may be dropped on that end user’s browser.
  • Affiliate Marketing
    We offer affiliate marketers the opportunity to promote our products in their realm of influence. Cookies are used to identify specific affiliates and promotions and can be kept for up to one year. Please refer to our “Affiliate Terms of Use” for more details regarding these cookies.
  • WordPress
    Our website runs on the WordPress platform. Various first-party WordPress cookies may be placed in your browser to ensure the correct operation of the website.
  • Social cookies
    We use social network services such as Facebook, Twitter, Instagram and Pinterest to enable visitors to follow us or share links to our pages. You can learn more about their policies here: Twitter privacy policy, Facebook’s privacy policy; Instagram’s privacy policy; Pinterest’s privacy policy

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) use cookies, over which we have no control. Please see their individual privacy policies to see how they handle your information and privacy. Third parties that we share information with (in addition to the above listed social sites) can be found by clicking this link.

When cookies are used

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

When you are shopping, we will also use cookies to keep track of cart contents while you’re browsing our site. Store cookies last for up to one week.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

How to block cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Most web browser settings are configured by default to accept both first-party cookies and third party cookies. However, you can adjust those settings to decide for yourself which cookies to accept or reject. You can also manually delete all cookies currently stored. Note however, that deleting or deactivating types of cookies will likely prevent a great many of the world’s websites from operating correctly (including ours). Cookies are a standard part of most modern websites. We recommend that, for the highest functionality of our website, you accept the default configuration of your web browser.

Alternatively, you may opt out of some third-party vendors’ uses of cookies for personalized advertising by visiting www.aboutads.info.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Google Analytics

We utilize Google Analytics on our site.  For details on how Google collects, stores, uses and shares your information, please review their privacy policy in regard to analytics by clicking this link: Google Analytics Privacy Policy

JetPack

We also utilize the JetPack service for analytics purposes.

Data Used: To deliver this functionality and record activities around site management, the following information is captured: user email address, user role, user login, user display name, WordPress.com and local user IDs, the activity to be recorded, the WordPress.com-connected site ID of the site on which the activity takes place, the site’s Jetpack version, and the timestamp of the activity. Some activities may also include the actor’s IP address (login attempts, for example) and user agent.

Activity Tracked: Login attempts/actions, post and page update and publish actions, comment/pingback submission and management actions, plugin and theme management actions, widget updates, user management actions, and the modification of other various site settings and options. Retention duration of activity data depends on the site’s plan and activity type. See the complete list of currently-recorded activities (along with retention information).

Data Synced (?): Successful and failed login attempts, which will include the actor’s IP address and user agent.

For additional details on how JetPack collects, stores, uses and shares your information, please review their privacy policy by clicking this link: JetPack Privacy Policy

Links
This web site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

What We Share With Others / Who We Share It With

In addition to our web administrators, we partner with third parties to provide specific services. When the user signs up for these services, we will share names, merchant information, contact or other information that is necessary for the third party to provide these services. These parties are not permitted to use personally identifiable information except for the purpose of providing these services. Please see their individual Privacy Policies to learn more about how they use your information.

Shared data includes, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds such as spam detection services. For example, visitor comments may be checked through an automated spam detection service.

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

  • Name
  • Email
  • Address
  • Phone
  • City/State/Zip
  • Unique payment identifier
  • Payment provider identifier

PayPal Checkout

We utilize the PayPal Checkout platform.  We share information with PayPal necessary to complete your purchase experience. Please visit the link(s) below for PayPal’s privacy policy to learn how they collect, use, store and share your information. Other payment providers’ links are listed below for your convenience.

How payment providers use data

To better understand how a provider uses and stores the data shared with them, check their privacy policies directly:

Please see the PayPal Privacy Policy for more details.

WooCommerce

Our store uses the WooCommerce platform and we collect information about you through their service during the shopping process on our store. When using a payment gateway, as we do, we are not sharing this information with WooCommerce.com.

MailChimp for WooCommerce

We utilize MailChimp’s platform. When shopping, MailChimp will keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read MailChimp’s privacy policy here.

Intuit – Quickbooks Integration and Automatic Sync

We utilize Quickbooks  for accounting and inventory tracking. To learn how Intuit collects, stores, uses and shares your data, you may read their privacy policy by clicking this link: Intuit Quickbooks Privacy Policy.

WooCommerce Services (please click the links below to see their Privacy Policy)

·        Jet Pack

·        Tax Jar

·        PayPal

·        Stripe

·        USPS

·        EasyPost

Data Used: For payments with PayPal or Stripe: purchase total, currency, billing information. For taxes: the value of goods in the cart, value of shipping, destination address. For checkout rates: destination address, purchased product IDs, dimensions, weight, and quantities. For shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products.

Data Synced (?): For payments, we send the purchase total, currency and customer’s billing information to the respective payment processor. Please see the respective third party’s privacy policy (Stripe’s Privacy Policy and PayPal’s Privacy Policy) for more details. For automated taxes we send the value of goods in the cart, the value of shipping, and the destination address to TaxJar. Please see TaxJar’s Privacy Policy for details about how they handle this information. For checkout rates we send the destination ZIP/postal code and purchased product dimensions, weight and quantities to USPS or Canada Post, depending on the service used. For shipping labels we send the customer’s name, address as well as the dimensions, weight, and quantities of purchased products to EasyPost. We also store the purchased shipping labels on our server to make it easy to reprint them and handle support requests.

Who on our team has access

A limited number of members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What ProtektOnline.com collects and stores

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order

We’ll also use cookies to keep track of cart contents while you’re browsing our site. See more details on cookies by clicking this link.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders and provide you important updates.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for up to 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, indefinitely, if you choose to leave them.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name, email and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We keep data collected from contact form entries, analytics records and customer purchase records for up to 10 years.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Your access to and control over information

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You may opt out of any future contacts from us at any time. You can do so by unsubscribing or by contacting us via info@ProtektOnline.com. You may be required to unsubscribe from both the mailing list (third party provider) and customer list (our website) to end all email contact. You may also request that your personal information be permanently removed from our database.

Updates

Our privacy policy may change from time to time and all updates will be posted on this page.

Additional information

How we protect your data

Security

We take your privacy seriously and take precautions to protect your information. When you submit sensitive information via our website, your information is protected both online and offline.

Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way, e.g., via PayPal and our site’s Secured Sockets Layer (SSL). That sensitive information is not provided to us and we do not see nor keep records of credit card numbers, banking information or other sensitive payment data from our customers. Users who request manual assistance with orders may provide that information to Protekt Worldwide, LLC voluntarily. Information collected in these cases will be entered/applied to our systems using the same security precautions as those done online. All sensitive financial data supplied for a manual purchase process is removed immediately upon completion of the order and no physical records are kept.

We have a current SSL Certificate which ensures your information is secure on our site. You can verify this by looking for a closed lock icon on the top left of your web browser, or looking for “https” at the beginning of the address of the web page. The third-party providers that we share data with are also set to require two-factor authentication and carry current SSL Certificates.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only team members who need the information to perform a specific job or task (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Data breach procedures we have in place

We take every measure to ensure our data is not breached nor has potential to be breached; including internal reporting systems, contact mechanisms, penetration testing, system inventory, strong third party authentication, third-party documented responsibility, and antimalware enforcement. In the event of a data breach, we are notified immediately and have measures in place to stop the threat and protect your data.

Contact information

If you have privacy-specific concerns, or if you feel that we are not abiding by this Privacy Policy, you should contact us immediately by email at info@ProtektOnline.com